AnswerMed Telecom
Privacy Policy
Last updated: October 28, 2026
This policy explains how AnswerMed Telecom Inc ("AnswerMed", "we", "us") handles information in the AnswerMed message portal at www.answermedapp.com (the "Portal") and in our text message alerts. The Portal is used by medical practices and physicians who are clients of AnswerMed's answering service.
Information we collect
- Account information: name, email address, practice name, job title, and the phone numbers a practice or physician gives us (including a number for text alerts).
- Messages: the phone messages our answering service takes for a practice, which may include patient health information.
- Device and sign-in information: sign-in times, IP address, browser or device type, and the settings needed to send alerts to a device.
How we use it
- To deliver messages to the right practice and physician, and to alert them when a message arrives.
- To keep the Portal secure, prevent misuse, and keep required records.
- To contact a practice about its account or our service.
Patient health information
Patient health information is handled under the Business Associate Agreement between AnswerMed and each practice, and as required by HIPAA. It is stored and sent encrypted, shown only to signed-in users of that practice and to AnswerMed staff, and never sold or used for marketing.
Text message (SMS) alerts
- Text alerts are sent only to physicians who choose them in the Portal (urgent messages only, or every new message). See how doctors opt in.
- Text alerts never contain patient or health information.
- We also send two kinds of account texts, each only with the physician's own consent and separate from text alerts: a one-time setup link, only as a reply when the physician texts SETUP to (833) 700-6250 from their own phone; and one-time sign-in codes, only if the physician turned on "Text me sign-in codes" in the Portal and asks for a code. Consent given by a practice or anyone else on a physician's behalf is not accepted. These texts never contain patient or health information.
- We keep a record of each consent (who, the number, the date and how) until the physician opts out.
- Mobile phone numbers and SMS consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the text messaging providers that deliver the messages.
Sharing
We do not sell personal information. We share information only with service providers that help us run the Portal (for example, cloud hosting, email and text message delivery), under agreements that protect it, or when the law requires it.
Security and retention
The Portal uses encrypted connections, encrypted storage, sign-in protections and access records. We keep information as long as needed to provide the service and as required by law and our agreements with practices.
Contact
AnswerMed Telecom Inc
Phone: (860) 871-5200
Email: dispatch@answermedtelecom.com