AnswerMed Telecom
Terms of Service
Last updated: October 28, 2026
These terms cover the AnswerMed message portal at www.answermedapp.com (the "Portal") and AnswerMed's text message alerts. The Portal is for medical practices and physicians who are clients of AnswerMed Telecom Inc ("AnswerMed"), and their staff. Each practice's service agreement and Business Associate Agreement with AnswerMed also apply.
Using the Portal
- Keep your sign-in details private and use the Portal only for your practice's messages.
- Tell AnswerMed right away if you think someone else has used your account.
- Do not try to get around the Portal's security or access messages that are not meant for you.
Text message (SMS) terms
- Program name: AnswerMed Message Alerts, from AnswerMed Telecom, Inc. When a message arrives for a physician in the Portal, that physician receives a text telling them to open the Portal: for messages marked URGENT only, or for every new message, as the physician chooses. Texts never contain patient or health information.
- Who receives texts: only physicians who are AnswerMed clients and who choose "Urgent messages only" or "Every new message" under Text alerts in the Portal (Settings > Alerts; see how doctors opt in).
- How often: message frequency varies with the number of messages the physician receives (urgent messages only, or every new message).
- Sign-in codes and setup links: separate from message alerts, and each needs the physician's own consent. A setup link is sent once, only in reply to a physician who texts SETUP (or JOIN) to (833) 700-6250 from their own phone. Sign-in codes go only to physicians who turned on "Text me sign-in codes" in the Portal (Settings > Alerts), only when they ask for one, at most 10 a day. Agreeing to one kind of text does not sign you up for another.
- Cost: AnswerMed does not charge for texts. Msg & data rates may apply from your mobile carrier.
- Stop: reply STOP to any text, or set Text alerts to Off (or untick Text me sign-in codes) in the Portal. STOP stops all AnswerMed texts. You will get one text confirming you have been unsubscribed.
- Help and support: reply HELP, call (860) 871-5200, or email dispatch@answermedtelecom.com.
- Privacy: mobile phone numbers and SMS consent are never shared with or sold to third parties for marketing. See our Privacy Policy.
- Mobile carriers are not liable for delayed or undelivered messages. A text alert is an extra reminder; always check the Portal for your messages.
- See our Privacy Policy for how we handle your information.
Availability
We work to keep the Portal and its alerts available at all times, but alerts depend on phone companies, internet connections and device settings that AnswerMed does not control.
Changes
We may update these terms. The date at the top shows the latest version.
Contact
AnswerMed Telecom Inc
Phone: (860) 871-5200
Email: dispatch@answermedtelecom.com